2026 sessions
Capacity Boot Camp sessions are announced on a rolling basis. Sign up for the email list to be alerted when sessions drop.
More sessions and speakers from across the industry are coming soon.
KEYNOTE SESSION
The Art of Data: Using Numbers to Tell Stories That Drive Action
Arts and cultural organizations are under growing pressure to demonstrate impact, but spreadsheets and statistics alone rarely move people to action. In today’s environment, data becomes most powerful when it’s translated into stories that create clarity, connection, and belief.
In this session, Giorgia Lupi, award-winning information designer and Partner at Pentagram, explores how data can become a powerful storytelling tool that helps organizations connect with audiences, inspire funders, and align internal stakeholders around a shared vision.
Drawing from projects spanning cultural institutions, global nonprofits, and mission-driven companies, Giorgia shares how design transforms information into meaning, and why that matters deeply for arts organizations navigating financial pressure, shifting audience behaviors, and growing expectations around impact.
You’ll leave with inspiration for:
Reframing data as a storytelling opportunity rather than a reporting obligation
Building narratives that resonate with both internal and external audiences
Creating visual communication systems that strengthen institutional identity
Helping stakeholders see not just the numbers, but the people and impact behind them
-
Giorgia Lupi is an award-winning information designer whose work synthesizes data and storytelling in innovative ways to create unique and singular brand expressions.
In her practice, she designs engaging data-driven visual narratives across print, digital and environmental media that create new insight and appreciation of people, ideas, and organizations. Her vibrant and inspiring design work empowers leading global organizations to achieve their mission through data-driven storytelling and reflects her belief that data has the capacity to make us all more human—advancing our intelligence, engagement, and delight.
One of the most lauded designers of her generation and a prominent voice in the field of data design, Lupi was the 2022 recipient of the National Design Award from the Cooper Hewitt, Smithsonian Design Museum, and the first data visualization practitioner ever to be named in its communication design category. In 2022 she also received an honorary doctorate from the Maryland Institute College of Art.
Across her career, Lupi has built rich, visually driven experiences around data for international clients such as Google, the Gates Foundation, Verizon, IBM, Deloitte and Starbucks. Recent cultural clients include MoMA, TED, Triennale Milano Design Museum and Getty Museum. She has designed custom data visualizations for national and international publications like The New York Times, Wired, Popular Science, Bulletin of the Atomic Scientists and Italy’s Corriere della Sera. A proponent of using data to help bring awareness to some of the world’s most pressing problems, non-profit clients and causes include the Bill & Melinda Gates Foundation, Knight Foundation, World Health Organization and United Nations.
Lupi was born in Italy and received her Master’s degree in architecture from Università di Ferrara and her PhD from Politecnico di Milano, where she focused on information mapping. In 2011, she co-founded Accurat, an acclaimed data-driven research, design and innovation firm with offices in Milan and New York. She joined Pentagram as a partner in 2019.
Her work is part of the permanent collection of the Museum of Modern Art and she has been commissioned for original art installations also by MoMA, Museum of the City of New York, New York Botanical Garden and TED. A former MIT Media Lab Director’s Fellow, she is a member of the World Economic Forum's Global Future Council on New Metrics and a Fellow of the RSA.
Her TED Talk on her humanistic approach to data has over one million views. She has published four books: Speak Data (Princeton Architectural Press, 2025), exploring data as a language with a range of perspectives from experts across disciplines; This Is Me and Only Me (Corraini Edizioni, 2024), a children’s book introducing the concept of data to kids; Observe, Collect, Draw! A Visual Journal (Princeton Architectural Press, 2018), a guided journal for collecting visual data; and Dear Data (Princeton Architectural Press, 2016), exploring the details of daily life through hand-drawn visual data. Lupi has been featured in international media including The New York Times, The New Yorker, The Guardian, The Washington Post, NPR, BBC, T Magazine, Vogue and Vanity Fair.
register now
Creative Strategy for 2027: Defining the Next Core Marketing Discipline
Creative strategy is one of the most talked-about terms in marketing right now. But most of that conversation is happening in the for-profit world—and it's time for the arts to make it ours.
In this two-part session, Aly Gomez, Director of Creative Strategy at Capacity, introduces a new framework for evaluating content and understanding how different storytelling approaches can support different marketing goals. Across both days of Boot Camp, we’ll move from the “why” to the “how”: first learning the framework and then exploring real-world applications by genre and campaign type.
You’ll learn to:
Understand the core building blocks of creative strategy—including hooks, formats, and messages—and how they work together to drive audience action
Identify where your organization may be over-relying on default creative approaches
Connect programming to audience needs, motivations, and moments of discovery
Design smarter creative tests across paid, social, email, and web
-
Aly Gomez is Director of Creative Strategy at Capacity and a highly sought-after speaker on digital storytelling, content strategy, and audience engagement in the arts and culture sector. As a leading voice in the industry, she has helped shape and evolve Capacity’s Content practice, driving innovative approaches that connect organizations with audiences through compelling, data-informed narratives. Prior to joining Capacity, Aly served as Associate Director of Marketing at Cincinnati Playhouse in the Park, where she crafted marketing initiatives for one of the nation’s premier regional theaters. When she’s not thinking about marketing, she’s thinking about plot twists—usually with a romance novel in one hand and a Pink Drink in the other.
Arts Marketing as a Creative Act
Every day, arts marketers make decisions that shape how people encounter, interpret, and connect with artistic programming. This is, itself, creative work.
In this session, artists-turned-marketers Anna Scheider and Sanjay Saverimuttu explore an overlooked truth: the skills that make great artists and great marketers are often the same. Anna, a Senior Consultant and trained orchestral musician, and Sanjay, a Consultant and former professional ballet dancer, offer a new way of thinking about marketing not only as a communications function, but as a creative practice rooted in experimentation and discovery. Whether or not you consider yourself an artist, you’ll leave with a renewed appreciation for the creative dimensions of marketing and a deeper sense of purpose in your work.
You’ll learn to:
Reframe marketing as a creative practice that shapes how audiences experience art
Tap into an artistic mindset and return to your desk with a fresh perspective
-
Anna began her career as an orchestral musician, but her focus shifted upon discovering how strategic marketing can amplify artistic storytelling and connect classical music with modern audiences. Today, she is a Senior Consultant at Capacity and a leading voice on digital marketing in the orchestra field.
Since joining the Capacity team in 2022, Anna has leveraged her dual expertise to help organizations thrive. She previously served the Winnipeg Symphony Orchestra as both a professional musician and Audience Development Coordinator.
Anna earned her Bachelor’s and Master’s degrees in Music Performance from Duquesne University and a Professional Studies Certificate from the Colburn Conservatory. Now based in Buffalo, NY, she lives with her husband, daughter, and two cats.
-
Sanjay Saverimuttu is a Consultant, Digital Marketing at Capacity. He formerly danced with Louisville Ballet for 11 seasons, and continues to work as a freelance choreographer and educator. Sanjay seeks to create diverse representations on stage, in ballet narratives, and in the classroom.
Since joining Capacity, Sanjay uses his artistic expertise to help clients connect to their audiences through impactful storytelling. He enjoys pushing organizations to leverage their content and expand their audience reach by exploring new platforms.
Beyond working as a digital marketing consultant and artist, he is an avid reader and has run an LGBTQ Book Club for over seven years. He is based in Columbia, MO, with his husband, cat, and two dogs.
Visibility in the Age of AI Search
AI-powered search is no longer an emerging trend. It’s a primary way people discover events, attractions, and cultural experiences. While the familiar list of blue links may be fading, organizations still have more influence than they think over how they’re represented.
In this session, Dan Titmuss, Senior Consultant, AI & Organic Search at Capacity, explores the mechanics of AI-powered discovery and what organizations can do to remain visible, credible, and recommendable. He breaks down the latest developments in AI and organic search, explains which traditional SEO levers continue to impact brand authority, and investigates the growing role of third-party validation in this new search ecosystem.
You’ll learn to:
Evaluate and improve your organization’s presence in AI-generated responses
Leverage the SEO fundamentals that still influence brand visibility
Make key web pages easier for both audiences and AI systems to understand
Identify the publications, platforms, and community conversations that shape AI-generated answers
-
Dan Titmuss is a Senior Consultant, AI & Organic Search at Capacity. He helps arts and cultural organizations shine online through smart SEO and AEO, content strategy, and thoughtful uses of artificial intelligence. Dan is a frequent speaker at industry conferences and regularly shares insights on search and digital strategy with the field. He is also exploring how emerging tech and AI can support creativity in the arts, including a recent side project for Melville fans, mobydickbible.com. When he’s not talking about digital marketing, he performs comedy, magic, and other oddities in tiny basement theaters around NYC.
How Arts Organizations Are Winning on Social Media in 2026
The best brand social accounts go beyond promotion to build relationships with followers. Their posts make people laugh, spark curiosity, tell stories, and help new audiences see themselves in art forms they may have once assumed weren't for them.
In this session, four standout marketers take us inside some of the most engaging arts and culture social accounts today. Go behind the scenes of The Dallas Opera, National Gallery of Art, and the Griffin Museum of Science and Industry to see how they're creating content that feels native to each platform, balancing audience connection with organizational goals, and using social media to make everything from opera to fine art more welcoming and accessible.
You’ll leave with ideas for:
Building a social media strategy that strengthens audience connection while supporting organizational goals
Introducing new audiences to your art form in ways that feel welcoming, relevant, and fun
Creating social content that people genuinely want to engage with
-
Amy O’Neil is the Digital Content Marketing Manager at The Dallas Opera, where she leads social strategy and content creation across the company’s organic channels. A creator, producer, on-camera host, and social strategist, she develops video series, campaigns, artist interviews, event coverage, and behind-the-scenes storytelling that make opera accessible, relevant, and fun.
O’Neil’s work bridges artistic ideas with platform-native creative, pairing strategic clarity with humor, personality, and a well-timed bit. She believes audiences do not need opera simplified; they need an inviting way in. Her work translates complex stories into watchable social content without losing the intelligence, beauty, or drama that make the art form matter.
She created and hosted Don’t Look Under the Wig, a digital series named a finalist in OPERA America’s 2024 Awards for Digital Excellence in Opera. In 2025, The Dallas Opera received D Magazine’s Best of Big D award for Best Social Media Feed in Dallas; D Magazine also profiled O’Neil’s approach to reshaping how opera connects with audiences.
A University of North Texas graduate who studied classical music and opera history in Vienna, O’Neil is a believer that high art and a well-executed joke can coexist. Find her other accounts @dreamylouise, @goodshowdarling, and @wowsomuchglitter.
-
Spriha Dhanuka is director of PR and communications at Griffin Museum of Science and Industry in Chicago, where she leads a cross-functional team spanning earned media, social, written and visual storytelling. Since joining the Museum in 2024, she has helped shift the museum's brand narrative from heritage institution to dynamic destination for science and culture, driving record media coverage and frequent viral moments.
Before Griffin MSI, Spriha spent five years at Ketchum, where she developed integrated communications strategies for Fortune 500 brands including Frito-Lay, Mastercard and Michelin. Her career spans work across the U.S., Europe and India, giving her a global perspective on how audiences discover, engage with and return to cultural destinations.
-
Laura Herrera is a strategic communications and marketing leader with nearly 20 years of experience helping mission-driven organizations build trust, inspire public engagement, and navigate periods of growth and change. She currently serves as Chief Marketing & Revenue Officer at the Griffin Museum of Science and Industry, where she oversees enterprise marketing, communications, brand strategy, earned revenue, and digital engagement for one of the world's largest science museums.
Throughout her career, Laura has advised CEOs, executive teams, and boards through transformational initiatives, nationally recognized campaigns, major exhibitions, civic partnerships, and leadership transitions. She is known for aligning diverse stakeholders, translating strategy into action, and helping organizations communicate with clarity, authenticity, and purpose.
Laura believes cultural and civic institutions have the power to shape stronger communities by fostering curiosity, connection, and public trust. Her work focuses on helping organizations communicate in ways that not only advance their missions but also strengthen the relationships that make those missions possible.
-
Sydni Myers is Head of Social Media at the National Gallery of Art, where she leads the museum's social media strategy and creative storytelling. She helps organizations become part of the cultural conversation by turning their expertise into stories people genuinely want to share.
Her work has generated more than 100 million views, earned multiple awards for digital storytelling, and helped transform the National Gallery into one of the internet's most talked-about destinations. She has appeared on Good Morning America, CNN, the BBC, and her work has been featured in more than 300 media outlets. Through campaigns like The Museum Rizzler, she's shown that the most memorable organizations don't just capture attention, they create curiosity.
Don't Get Distracted: AI Strategy for Arts Marketers
AI is moving faster than most organizations can keep up. New tools appear every week, headlines promise revolutionary change, and it’s becoming harder to know where to focus.
Last year, Jen Taylor, VP of Strategic Growth and AI Activation at Capacity, invited arts leaders to approach AI with curiosity. This year, she’s helping them decide where to direct that curiosity—and their limited time and resources.
Drawing on new survey data from more than 200 cultural organizations, Jen will reveal where the industry stands, where teams are getting stuck, and where arts marketers should focus their attention over the next year. She’ll also explore which AI capabilities are best suited to support the industry’s broader shift toward personalized, needs-based marketing.
You’ll leave with a clearer understanding of:
The industry’s feelings towards AI and how they’ve shifted over the past year
Why Large Language Models (LLMs) remain the most valuable place to invest your time
How custom AI tools can streamline repetitive work, uncover audience insights, and support audience-centered marketing
-
Jen Taylor is a marketing leader with 15+ years of experience growing audiences across the arts, entertainment, and media. She began in non-profit and commercial theater before leading digital growth at A+E Networks, where she helped build a $50M+ streaming business.
At Capacity, Jen leads AI Activation, helping arts & culture organizations adopt AI in practical, human-centered ways. She approaches AI not as a technical novelty, but as a strategic thought partner that clarifies audience challenges, uncovers insight, and supports smarter, more confident decision-making.
From Channel to Community: Rethinking YouTube for Arts Organizations
YouTube is reshaping the global media landscape, surpassing major streaming platforms in daily viewing time and generating tens of billions of dollars in advertising revenue. For arts and cultural organizations, the opportunity extends far beyond uploading trailers, archival performances, and promotional videos. YouTube offers a place to become creators and publishers in their own right, building communities around artists, ideas, and shared cultural interests.
In this session, Molly Templeton, Global Head of Social Strategy, Analytics & Innovation at YouTube, will help arts leaders reimagine what a mission-driven YouTube strategy can look like. Drawing on her experience as one of the platform’s earliest creators and a global platform strategist, Molly will explore how organizations can develop content made for YouTube, cultivate lasting audience relationships, and balance artistic ambition with audience development and business goals.
You’ll learn:
How to move beyond promotional content and adopt a strategic, creator-first mindset for YouTube
How audiences gather around creators, cultural interests, and shared ideas on the platform
How to build a sustainable channel strategy that supports your artistic mission, audience goals, and organizational priorities
-
Molly Templeton started her career as one of the first YouTube creators, before moving to the US to produce video content for tech startups and manage creator talent. Molly co-founded the social marketing agency Everybody At Once, building audiences for TV & Film (BBC America, Fox Searchlight, Netflix) as well as other industries (Microsoft, The Shed). Molly joined YouTube in 2019 and currently leads Global Social Strategy, Analytics & Innovation.